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Why do we choose one brand over another? Brand loyalty is not a mental act, but an emotional one, and brand loyal customers have an emotional relationship with the brands they’re faithful to. And like Woody Allen explained in Annie Hall, “A relationship, I think, is like a shark. It has to constantly move forward or it dies.” The challenge for many brands is how to spark that emotional relationship and then keep it going. How does a brand get that first date and turn it into a long, happy marriage? Here are eight steps to creating a successful brand-consumer relationship online. Determine your type. In today’s social media age,

Back in the old days, when the primary form of networking was face to face, there were simple, universal standards that people used to judge you. Now, in the age of online networking, there is another set of rules, and not being aware of them can close you off from valuable opportunities. For in-person networking, the rules are pretty much common sense. If you smell funky, dress sloppy, have bad breath or are unfriendly, you won’t do very well at a networking event. Fortunately, there is a ton of information, from books to full courses, on how to be a good networker, so there really is no excuse for making

By any definition, Beyoncé is a superstar entertainer, so it’s hard to believe that she would release an album without any fanfare or advance warning. But that’s exactly what she did when she dropped her fifth solo album, a “visual album” of 14 original songs and 17 music videos. What can you take away from this move? The importance of connecting directly with your fans — and for “fans” you can substitute clients, customers or what you will. “I didn’t want to release my music the way I’ve done it,” the singer said in a statement. “There’s so much that gets between the music, the artist and the fans. I

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8 Steps to Make Customers Love Your Brand

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Let Beyonce Be Your Guide